Whether you are having trouble downloading a PDF, saving it to your device, viewing it in a PDF viewer, or printing specific pages or a whole PDF, there is a good chance that the power to fix it lies in your hands! Here are some troubleshooting tips that may help.
The simple advice to turn it off and turn it back on is a good place to start. From the internet browser to the folder storage system, the PDF reader app, the printer dialog box, or the computer, printer, or another device, you can restart your software or hardware to troubleshoot a PDF issue.
You can also check to make sure your operating system and your apps are up-to-date. Having the latest updates installed is considered the best practice for having a well-running computer and also reduces the risk for malware.
Another option is to try using a different device or a different app to access and use your PDF.
Downloading or saving my PDF
If you can view the PDF online but you are having trouble downloading it or saving it to your computer or device, try these options:
- Restart your internet browser
Close all internet tabs and be sure to close the internet browser app or program. Then open the internet browser and try again.
- Check for updates to your internet browser
Open your browser's settings or preferences to check for and install updates. Restart your browser and try downloading your PDF again.
- Use a different internet browser
Either open a different browser and type the URL that you need or copy the link and paste it into a different internet browser.
- Download/save the file to a different location
If you don't know where your file ended up when you downloaded it, check your Downloads folder, and check your internet browser’s settings for what it does with downloaded files. If the browser gives you an error message saying it cannot download the file, you may want to check to see if you have enough storage space and try downloading it to a different location on your device.
Accessing my PDF
- I can’t open a .zip file
Particularly if you are having trouble opening a downloaded file on a smartphone, check to see if it is a .zip file. Most operating systems have built-in software that can unzip compressed files and extract the PDFs that they contain, but you may need to download the file to a different device or download software that can handle .zip files. For example, iZip on an Apple phone or Files on an Android.
- I can’t view a PDF in an eLearning course from elearning.logicofenglish.com
Our online courses generally work well on any of the major internet browsers. If you are having trouble accessing videos, interactive activities, or PDFs in one of our courses, try a different internet browser. Google Chrome is probably the most reliable browser for this platform.
Trouble viewing my PDF
If your PDF will not open or if some or all of the pages are not displaying correctly, here are some options you could try:
- Open the PDF with a different PDF Viewer app (you might be surprised at how many there are!) How: Right-click (cmd+click or ctrl+click) on the PDF file and use the 'Open With' option to select a different app. PDF viewer apps include Adobe Reader, Adobe Acrobat, Apple Preview, Google Chrome, Drive PDF Viewer, Amazon Kindle, and countless others.
- Turn your device off and turn it back on. Or open the PDF file on a different device (computer, tablet, or smartphone).
- If the download link from your purchase is still active, try downloading the PDF file again. Close your PDF viewer first and make sure the app is all the way closed, then download and save the file, then open it.
- You could try changing the filename as you download it so it will get a fresh start, rather than overwriting the file that was downloaded before.
- You could try a different internet browser.
- Update your PDF viewer app to the latest version. Or uninstall the app and reinstall it. More help may be available from the app developer's website.
Trouble printing my PDF
Similarly, if you can view the PDF but you are having trouble printing it, you could try the options above and also these options:
- Turn off the printer, unplug it from the computer and the wall outlet, and wait a minute. Then plug all the connections in securely and turn the printer on. If your printer is plugged into a power strip with an on/off switch, double-check that it is switched on. Try printing the PDF again.
- Try a different printer, if you have access to one.
- If you are trying to print multiple pages, it could be worthwhile to first try printing one or two PDF pages at a time until you find which one won't print as a PDF. As a last resort, convert the page you are trying to print to another format, such as JPEG, and print it as an image.
- Is the content on a certain page missing or distorted? Contact us; we can check the file we uploaded. If there is an error in the original file we uploaded or with the upload itself, we can fix it! But first...
The PDF prints, but it doesn't look right
In this case, you will need to adjust the settings in your printer dialog box (the gray box that pops up when you click Print).
- Two-sided content, the backs won't line up with the fronts
If one side is upside down, open the printer dialog box and find the settings for two-sided printing. Typically they say either "long-edge binding" vs. "short-edge binding" OR "flip on long edge" vs. "flip on short edge." Our workbooks use long-edge binding (flip on long edge) but some of our flashcards use short-edge binding.
- Two-sided content, not aligned
If both the front and back are right side up but they are not aligned, find the Scale and Position settings. Choose to center the content on the page and "print the whole image" (or scale to the percentage you choose).
- The content is spilling off the page
Our Doodling Dragons Trio books, for example, are not the typical 8.5x11-inch dimensions, so find the Scale settings in the printer dialog box and choose to print the whole image. You may have the option to change the width of the white margin at the edge of the page, depending on your printer.
- The content is rotated by 90 degrees
Some of our flashcards are laid out in "landscape" dimensions, 11 inches wide instead of 11 inches tall. You can tell this by looking at the PDF when it is open. Some printers will automatically detect this, but if not you may need to change your printer setting to "landscape."
- A Quick Reference PDF isn't printing properly
Our three foldout quick references may be available in two formats. A file that is five or six 8.5x11-inch pages is designed for printing. A file with two wide, panoramic pages will not print well, being designed to view on a computer screen.
If you are still having trouble with your PDF, contact us and we will see if we can help!